Online music stores have to enhance their information policy and
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The lack of information does not only concern digital music users in
general but also users of online music store in specific. 79% of the users of
digital music stores did not know whether the music they purchased was
DRM-protected music or not. In addition, most users did not know whether any usage restrictions applied. Of those that knew about usage restrictions, the
majority did not know the details of the restrictions.
It can be concluded that the information policy of online music stores about the application of DRM systems and/or the application of usage
restriction needs to be significantly enhanced. Online music stores that
apply DRM technologies at least have to inform their customers that certain
restrictions apply and how they are implemented. This is not only necessary
for the sake of informed consumers. It is also necessary for the sake of
satisfied customers, since a lack of knowledge about usage restrictions often
results in problems when consumers want to use their purchased music
files.
This is confirmed by survey results showing that about half of all digital
music store users are not sure what they are allowed to do with the
purchased content and have technical difficulties when using it.
Get the most powerful DRM removal to remove DRM protection
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What experts say:
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